Receptionist/Security Guard, Early Life COMPASS Elementary
About The Position
The Receptionist/Security Guard serves as the first point of contact and a key member of the program’s safety and administrative team. The role creates a welcoming, professional, and family-friendly reception experience while supporting the safety and security of children, families, staff, and visitors. It combines reception and customer service, family communication, enrollment and administrative support, access control, visitor management, and program safety responsibilities. The successful candidate demonstrates professionalism, sound judgment, strong communication skills, attentiveness, and the ability to respond calmly and appropriately to changing situations. The position supports reception and customer service; communication with families and enrollment processes; facility access control and safety procedures; daily administrative tasks; and professional communication with children, families, staff, vendors, and visitors. The Receptionist/Security Guard also models the agency’s values of inclusion, support, growth, community, and innovation, and helps create a safe, organized, and welcoming front-office environment. The role reports to the Program Director, Early LIFE COMPASS Elementary. It is classified as part-time, hourly, and non-exempt, with a stated wage of $17.31 per hour. The posting also lists a salary range of $17.00–$18.00 per hour.
Requirements
- High school diploma or GED.
- Strong verbal and written communication skills.
- Ability to interact professionally with children, families, staff, and visitors.
- Strong organizational and administrative skills.
- Ability to maintain confidentiality.
- Sound judgment and ability to remain calm under pressure.
- Basic computer and technology skills.
- Ability to follow safety and emergency procedures.
Nice To Haves
- Previous experience in reception, customer service, security, education, childcare, or a related field.
- Security experience or security training/credentialing as required by applicable law.
- Experience working in a school, early childhood, after-school, community, or child-serving environment.
- CPR/First Aid certification.
- Experience with enrollment, attendance, or family support systems.
- Bilingual or multilingual skills reflective of the communities served.
Responsibilities
- Serve as the welcoming first point of contact for children, families, staff, visitors, and community partners.
- Greet and assist families and visitors professionally, courteously, and in a culturally responsive manner.
- Answer and direct telephone calls, emails, and general inquiries; provide accurate information about program schedules, activities, enrollment, events, and operations.
- Maintain a professional and organized reception area and support a positive customer-service culture.
- Assist families with enrollment inquiries, registration appointments, forms, documentation, and related information.
- Communicate with families about activities, schedules, events, attendance, and reminders; distribute program notices, newsletters, and other materials.
- Maintain confidentiality when handling participant, family, staff, and agency information, and direct family concerns to appropriate program staff.
- Monitor the main entrance, control facility access, maintain visitor sign-in and sign-out procedures, and verify visitors as required.
- Prevent unauthorized access to restricted areas; monitor facility entry and exit and report concerns to program leadership.
- Follow child safety, emergency preparedness, evacuation, lockdown, and security procedures; assist staff during emergencies as directed.
- Remain aware of the facility environment and promptly report suspicious activity, hazards, injuries, and safety concerns.
- Assist with secure access to classrooms and other restricted areas and support safe arrival and dismissal procedures as assigned.
- Contact emergency services when directed or when an immediate emergency requires intervention, consistent with agency policy and training.
- Assist the Program Director and Assistant Program Director with daily administrative tasks, including attendance tracking, enrollment records, filing, copying, scanning, and data entry.
- Help prepare for family events, meetings, program activities, and special events.
- Receive deliveries and route mail, packages, and supplies appropriately.
- Maintain accurate visitor, reception, incident, and other assigned logs and records.
- Provide general operational support to help the program run efficiently.
- Maintain a calm, respectful, and professional demeanor, use sound judgment to escalate issues, communicate effectively, and maintain appropriate professional boundaries.
- Model and support the agency’s values of inclusion, support, growth, community, and innovation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
