Receptionist/Security Guard, Early Life COMPASS Elementary

Lutheran Social Services of New York•New York, NY

1d•$17 - $18•Onsite

About The Position

The Receptionist/Security Guard serves as the first point of contact and a key member of the program’s safety and administrative team. The role creates a welcoming, professional, and family-friendly reception experience while supporting the safety and security of children, families, staff, and visitors. Responsibilities combine reception and customer service, family communication, enrollment and administrative support, access control, visitor management, and program safety. The successful candidate demonstrates professionalism, sound judgment, strong communication skills, attentiveness, and the ability to respond calmly and appropriately to changing situations. The position also supports the program’s core values of inclusion, support, growth, community, and innovation. As one of the first people families encounter, the Receptionist/Security Guard helps establish the tone for their experience while providing an important layer of protection for children and staff.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Ability to interact professionally with children, families, staff, and visitors.
Strong organizational and administrative skills.
Ability to maintain confidentiality and professional boundaries.
Sound judgment and ability to remain calm under pressure.
Basic computer and technology skills.
Ability to follow safety and emergency procedures.
Previous experience in reception, customer service, security, education, childcare, or a related field is preferred.

Nice To Haves

Security experience or security training/credentialing as required by applicable law.
Experience in a school, early childhood, after-school, community, or child-serving environment.
CPR/First Aid certification.
Experience with enrollment, attendance, or family support systems.
Bilingual or multilingual skills reflective of the communities served.

Responsibilities

Welcome children, families, staff, visitors, and community partners; provide courteous, professional, and culturally responsive assistance.
Answer and direct telephone calls, emails, and general inquiries, and provide accurate information about program operations, schedules, activities, enrollment, and events.
Maintain an organized reception area and support a positive customer-service experience for families.
Assist with enrollment inquiries, registration appointments, forms, documentation, attendance, and communication with families.
Protect the confidentiality of participant, family, staff, and agency information.
Monitor the main entrance; manage visitor sign-in and sign-out; verify visitors as required; and prevent unauthorized access to restricted areas.
Monitor individuals entering and exiting the facility and promptly report suspicious activity, hazards, injuries, or other safety concerns.
Follow child safety, emergency preparedness, evacuation, lockdown, and security procedures; support safe arrival and dismissal as assigned.
Assist staff during emergencies by following established protocols and program leadership directions; contact emergency services when directed or when an immediate emergency requires intervention, consistent with agency policy and training.
Assist the Program Director and Assistant Program Director with administrative tasks, including filing, copying, scanning, data entry, and recordkeeping.
Help prepare for family events, meetings, program activities, and special events; receive deliveries and route mail, packages, and supplies.
Maintain accurate visitor, reception, incident, and other assigned logs and records.
Communicate effectively and professionally with children, families, staff, vendors, and visitors; maintain professional boundaries and escalate issues to program leadership when appropriate.
Model and support the agency’s values of inclusion, support, growth, community, and innovation.