Receptionist/Secretary, Diagnostic Radiology

Cape Cod Healthcare•Hyannis, MA

About The Position

This role is for a Receptionist/Secretary in Diagnostic Radiology. The primary responsibilities include greeting patients, managing patient information and registration, handling phone calls, verifying insurance and authorizations, processing payments, and maintaining patient confidentiality. The position requires excellent communication skills and a strong understanding of medical terminology and patient registration processes.

Requirements

Ability to read, write and communicate in English.
High School graduate or GED.
Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

Responsibilities

Greet patients and obtain demographic and insurance information and register patient into system.
Answer telephone in a professional, courteous and pleasant manner in less than four rings following departmental policy for scripting. Directs calls to appropriate persons and/ or departments taking information and/ or accurate messages.
Obtain legally acceptable general consents to bill third parties.
Answer routine questions including but not limited to departmental policies, operations and procedures.
Verify and accurately enter radiology orders in the radiology information system.
Register patient using the electronic registration system, scan identification, license and appropriate forms needed for the appointment.
Verify patient appointments, provide necessary forms to patient when appropriate and direct/escort patient to proper examination area or notify appropriate area of patient arrival.
Copy and/or provide radiology record information to outside facilities and Physicians under established guidelines e. g., disc with images.
Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
Maintains confidentiality regarding patient information and center matters in accordance to HIPAA regulations.
Accept and process payments from patients, as necessary, which may include but not be limited to, co-pays, deductibles, balances due, etc. Provide receipts for payments received.
Verifies benefits utilizing insurance verification system. Confirms Authorizations/Referrals and enters into insurance authorization field.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
Perform other work related duties as assigned or requested.