Receptionist & Scheduling Coordinator

Almstead Tree and Shrub Care•New Rochelle, NY

1d•Onsite

About The Position

Almstead Tree and Shrub Care Co. is a second-generation, family-owned arboriculture firm established in 1964 that services residential and commercial clients throughout the NY, NJ, and CT tri-state area. As a TCIA-accredited company, we are committed to environmentally responsible practices and to supporting our employees' professional growth, safety, and quality of life. We are looking for a friendly, organized, and dependable Receptionist & Scheduling Coordinator to join our New Rochelle office. As the first point of contact for our clients, you will play a crucial role in ensuring a positive experience for everyone who calls or visits Almstead. In this position, you will be responsible for answering incoming telephone calls, scheduling appointments for our arborists, maintaining accurate arborist calendars, and recording customer information in our company database. You will work closely with our arborists and office team to ensure that every inquiry receives prompt attention and every appointment is scheduled correctly. To succeed in this role, you should communicate warmly and professionally, listen carefully, record information accurately, and remain composed while handling multiple calls and changing schedules.

Requirements

High school diploma or equivalent required
One or more years of receptionist, appointment-scheduling, call-center, or customer-service experience preferred
Excellent verbal communication, listening, and telephone-etiquette skills
Friendly, professional, and patient approach to customer service
Strong organizational skills and careful attention to detail
Ability to manage multiple telephone calls, calendars, and requests in a fast-paced environment
Comfortable using Microsoft Outlook, Word, and Excel
Experience with scheduling, CRM, or customer-database software is preferred
Ability to learn basic tree, shrub, and lawn-care terminology and accurately communicate customer concerns
Experience in a home-service, landscaping, property-service, or similar service business is a plus
Bilingual English and Spanish skills are a plus
Reliable, punctual, and able to work collaboratively with arborists and office personnel

Nice To Haves

Experience with scheduling, CRM, or customer-database software is preferred
Ability to learn basic tree, shrub, and lawn-care terminology and accurately communicate customer concerns
Experience in a home-service, landscaping, property-service, or similar service business is a plus
Bilingual English and Spanish skills are a plus

Responsibilities

Answering, screening, and directing incoming telephone calls promptly and professionally
Providing a welcoming and helpful first point of contact for clients, prospective clients, and visitors
Listening to customer questions and concerns, gathering the necessary property and service information, and routing technical questions to the appropriate team member
Scheduling, rescheduling, and confirming appointments for arborists
Maintaining accurate arborist calendars while considering availability, service area, and existing commitments
Recording complete customer details, appointment notes, and follow-up information in the company database
Monitoring and responding to voicemail, e-mail, and website inquiries in a timely manner
Providing clients with general information about Almstead's services and explaining appropriate next steps
Communicating schedule changes, cancellations, and urgent requests to arborists and office staff
Addressing routine customer-service concerns and escalating technical, safety-related, or complex matters appropriately
Greeting visitors and directing them to the appropriate employee or department
Assisting with customer records, filing, scanning, data entry, and other general office duties when telephone coverage permits
Adhering to company policies and customer-service standards to deliver a consistently superior client experience