Receptionist / Scheduler Position

BrightStar Care of Indianapolis•Carmel, IN

10d•Onsite

About The Position

We are seeking a versatile and proactive professional to join our office team. In this dual-role position, you will serve as the face of our agency and a vital coordinator for our daily operations. You will ensure a high-quality experience for clients and staff by managing front-desk operations and providing critical backup support for our scheduling department.

Requirements

Previous experience in an office setting or administrative role is preferred.
High School Diploma or equivalent.
Proficiency in multi-line phone systems and basic computer software.
Exceptional verbal and written communication skills with a polished, professional demeanor.
Ability to commit to 40 hours per week within standard office hours.
A compassionate attitude, the ability to remain calm under pressure, and a strict commitment to confidentiality.

Responsibilities

Manage the front desk by greeting visitors, handling a multi-line phone system, and directing inquiries to the appropriate departments.
Execute essential administrative duties including filing, data entry, and document management to ensure office efficiency.
Act as the primary point of contact for staff and clients, providing clear and compassionate assistance.
Provide critical backup for the scheduling department by coordinating shifts and managing staff rotations.
Assist in filling last-minute staffing gaps to ensure continuous care for our clients.
Utilize HIPAA-compliant communication platforms and mobile tracking systems to monitor shift coverage.