Receptionist/Runner

Garza Law Firm, PLLC • Chattanooga, TN

just now

About The Position

The Garza Law Firm’s Receptionist/Runner is an entry-level, client-facing role responsible for front desk operations, incoming calls, welcoming lobby visitors, and local travel for firm requests. The position also supports staff with filing motions, couriering documents, and other tasks as requested. Working closely with the Firm Administrator and personnel across the firm, the Receptionist/Runner helps deliver a superior client experience through multitasking, problem-solving, professionalism, empathy, respect, and confidentiality.

The role includes managing calls and communications, coordinating client and team interactions, supporting administrative and office operations, and maintaining reception coverage and office procedures during business hours. The position may require flexible shifts, occasional travel, or overnight stays. It does not have authority to practice law, give legal advice, or set strategy on a pre-case or per-client basis.

Requirements

• High school diploma.
• Maintain confidentiality of client information and cases.
• Punctuality and demonstrated schedule adherence.
• Willingness and ability to work in a high-call-volume environment for long periods during a typical work schedule.
• Engaging, personable, and efficient phone communication skills.
• Effective written and verbal communication appropriate for a professional work setting.
• Ability to show empathy and situational awareness regardless of the nature of a call or visit.
• Ability to favor curiosity over judgment when assisting clients, callers, visitors, and co-workers.
• Proficient typing skills, including the ability to talk with clients while accurately capturing important information; 50+ words per minute is preferred for intake-heavy duties.
• Proficiency with Microsoft 365 applications, including Outlook, Word, and Teams.
• Experience speaking regularly by phone and corresponding through email with a professional, confident tone.
• Excellent communication, multitasking, attention to detail, and problem-solving skills in a high-pressure, high-call-volume setting.
• Professional appearance and conduct appropriate for a client-facing law firm environment.

Nice To Haves

• One to two years of receptionist, administrative, contact center, customer service, or related client-facing experience is preferred for entry into the role.
• Experience in a law firm, reception role, contact center, customer service setting, or legal intake environment.
• One to two years of direct experience providing intake services in a legal firm, including initial client consultations, case assessment, and coordination of legal documentation.
• Familiarity with case management systems such as Lead Docket and Filevine.
• Basic knowledge of legal terminology.
• Fluency in Spanish.
• Familiarity with Microsoft 365 products beyond basic daily use.
• Ability to apply team communication strategies, including awareness of Print and Kolbe A scores, to enhance interactions with co-workers.

Responsibilities

• Warmly greet clients and visitors, assess their needs, direct them appropriately, offer refreshments, notify attorneys or staff as needed, and provide personable and efficient service.
• Support staff by filing motions, couriering documents, and assisting with the firm’s basic needs.
• Manage calls on multi-line systems, screen and route calls, handle voicemails, respond to inquiries professionally, coordinate conference calls or virtual meetings, and make outgoing calls to prospective clients by phone, email, and text.
• Transfer clients to attorneys for case reviews when appropriate, route calls for current clients and vendors, and collaborate with personnel across firm divisions.
• Use systems such as Filevine, Lead Docket, Outlook, Word, Teams, and other Microsoft 365 applications to look up client information, enter data, file and manage documents, support mail and supply handling, maintain a tidy lobby, and assist legal assistants or paralegals as requested.
• Provide receptionist and phone coverage during business hours, including flexible shifts as needed; follow opening and closing procedures; and support callers, walk-ins, deliveries, paperwork drop-offs, and general inquiries.
• Uphold confidentiality and ethical standards, protect client information and case details, resolve minor operational issues such as scheduling conflicts, and collaborate on process improvements.
• Treat clients, callers, visitors, and co-workers with dignity, empathy, situational awareness, and curiosity over judgment.
• Participate in required training and accommodate occasional travel or overnight stays when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED