Receptionist /Retail Sales Associate

Elements Massage•Carlsbad, CA

11d•Onsite

About The Position

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. We want to exceed our clients expectation and provide an inviting atmosphere. If you love talking to clients and helping them feel better; then this is the perfect job for you! Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $500+.

Requirements

Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
Must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
Can turn every incident of client criticism to a story of great customer service.
Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

Create an exceptional customer service experience for all the clients every time they enter the studio.
Inform all clients about the benefits of the Elements Wellness Program, a no hassle membership plan.
Follow our proven sales process to enroll clients into the Elements Wellness Program.
Be the first and final face of hospitality, whether on the phone or in the studio.
Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
Work as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.