Sales Associate / Receptionist

Drybar Shops • White Plains, NY

2d • Onsite

About The Position

Drybar in White Plains is officially under new ownership and is looking for fantastic retail sales associates to provide excellent customer service to clients. The Drybar White Plains Ambassador is responsible for greeting, assisting, and providing (as well as selling) product/membership information to clients, visitors, and other guests of the salon. This role focuses on promoting and selling memberships, gift cards, and retail products, while consistently creating a friendly environment for guests by welcoming and assisting them, and quickly responding to customer questions and needs. The ambassador will also answer phone calls, book appointments, and enthusiastically greet guests. Additionally, the role involves assisting in administrative tasks such as filing and data entry of guest records and surveys, preparing guest records for treatments, participating in special events to promote the salon, and maintaining the cleanliness and organization of lobby and spa public areas, as well as assisting with in-house linens. The ambassador must maintain quality service by enforcing organization standards and perform other duties as assigned.

Requirements

• Sales and customer service oriented
• Results oriented and metrics driven
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be an excellent organizer and problem solver with strong project management skills
• Ability to function well in a high-paced and at times stressful environment
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• At least one years sales and customer service experience

Nice To Haves

• Booker experience a plus
• High school diploma or equivalent preferred

Responsibilities

• Promoting and selling memberships, gift cards, and retail products to guests
• Consistently creates a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs
• Answers phone calls, book appointments, and enthusiastically greeting guests
• Assist in administrative tasks including filing and data entry of guests records and surveys
• Prepare guest records for treatments
• Participate in special events to promote the salon
• Maintains cleaning, organizing, and maintenance of lobby and spa public areas as well as assist in maintaining in-house linens
• Maintains quality service by enforcing organization standards
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED