Receptionist (Peds)

Medical Associates of NWA•Rogers, AR

2d•Hybrid

About The Position

Northwest Arkansas Pediatrics is seeking a Receptionist who enjoys helping others, takes pride in providing outstanding customer service, and is eager to support coworkers to ensure patients and families receive exceptional care and an outstanding experience. The role involves a friendly and professional demeanor, efficient patient check-in/check-out, maintaining accurate patient records, verifying insurance, scheduling appointments, collecting payments, and handling phone calls. The ideal candidate will be comfortable with technology, detail-oriented, dependable, and able to remain calm in busy situations. The company culture emphasizes fun and teamwork, with opportunities for team-building activities.

Requirements

Outstanding customer service and communication skills.
Positive attitude and genuine desire to help others.
Ability to multitask and remain organized in a fast-paced environment.
Strong attention to detail and accuracy.
Dependable with excellent attendance and punctuality.
Comfortable learning new technology and working within electronic medical records.
Team player who is willing to jump in wherever needed.
Ability to remain calm and professional during busy or stressful situations.
High school diploma or GED required.
Must be available to work Monday through Friday, 8:30 a.m. to 5:30 p.m.
Occasional travel between our Pinnacle Hills (Rogers) and Fayetteville clinic locations may be needed to provide coverage and team support.

Nice To Haves

Previous medical receptionist, clerical, or customer service experience preferred.

Responsibilities

Greet and assist patients and families with a friendly, professional attitude.
Check patients in and out while verifying patient and responsible party demographic information, insurance eligibility, and completion of required pre-visit screenings.
Maintain accurate and up-to-date patient records by ensuring current insurance cards are on file and annual registration and Protected Health Information (PHI) forms are completed and signed.
Verify insurance eligibility and Medicaid PCP assignments before appointments.
Schedule, reschedule, and cancel appointments following clinic guidelines.
Collect co-pays, deductibles, and outstanding balances at the time of service.
Answer and direct incoming phone calls and relay messages to the appropriate staff.
Performing other duties as assigned to support the team.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development