Receptionist, Medical II

HealthPartners • Hudson, WI

6d • Onsite

About The Position

Team members are assigned a primary role on the patient access team and may perform check-in, registration and scheduling functions, as well as address inquiries via telephone, email, or fax. The care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

Requirements

• 6 months related experience
• High School diploma or equivalent
• Two years in customer service, working in a hospital, or medical clinic setting or graduate of a formal training program in medical reception or customer service.

Nice To Haves

• Some medical background preferred.
• Two-year degree in related studies preferred

Responsibilities

• Answer incoming calls in queue and support department internal lines
• Review and understand individual and team measures that support service goals.
• Direct emergency calls in an appropriate manner according to department guidelines
• Greet and direct patients to appropriate patient care areas
• Complete necessary paperwork to support the patient visit
• Complete the closing process for collection of payments and co-pays
• Conduct patient reminder calls or prepares written notification for scheduled appointments
• Establishes and maintains department files and providers schedules
• Promote and maintain good patient relations and confidentiality

Benefits

• Health, vision and dental insurance
• 401k retirement program
• Competitive paid time off (PTO)
• Short-term disability pay, long-term disability and life insurance options
• Flexible spending accounts (FSAs)
• Education reimbursement
• Employee assistance programs (EAP), an employee well-being program
• Free parking
• Employee recognition and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED