Receptionist/Medical Assistant

INNOVATIVE TREATMENT CENTERS LLC•Glen Burnie, MD

3d•$19 - $21•Onsite

About The Position

At Innovative Treatment Centers, the Receptionist/Medical Assistant serves as the first point of contact for patients while also supporting essential clinical and administrative functions. This role bridges front desk operations with medical assisting responsibilities to ensure a seamless, welcoming, and efficient patient experience. The individual in this position is responsible for maintaining the flow of daily operations by providing exceptional customer service, supporting clinical care, managing scheduling and records, and ensuring compliance with all regulatory and confidentiality standards. This team member plays a vital role in creating a safe, organized, and healing environment for all persons served.

Requirements

High School Diploma or GED required
Active Certified Medical Assistant (CMA) certification required
Strong communication and interpersonal skills
Excellent customer service and patient-centered approach
Ability to multitask and manage competing priorities
Proficiency with EMR systems and basic computer applications
Knowledge of medical terminology and basic clinical procedures
Ability to maintain professionalism and confidentiality at all times
Experience obtaining prior authorizations for Medicaid, Medicare, and commercial insurance plans
Familiarity with CoverMyMeds and Carelon Behavioral Health authorization processes

Nice To Haves

Minimum of one (1) year experience in a medical or behavioral health setting
Experience with insurance verification and medical billing
Experience with phlebotomy and laboratory procedures
Familiarity with behavioral health, psychiatry, addiction medicine, or substance use treatment settings
Bilingual (Spanish/English) strongly preferred
Experience in a behavioral health setting is highly preferred
Bilingual Spanish-speaking candidates are strongly encouraged to apply.

Responsibilities

Greet patients and visitors in a warm, professional, and welcoming manner
Answer and manage incoming calls, direct calls appropriately, and relay messages
Assist patients with questions, concerns, and general inquiries
Monitor lobby activity to ensure safety, confidentiality, and appropriate access
Maintain cleanliness and organization of the reception area
Maintain cleanliness and organization of patient rooms and clinic spaces
Foster a respectful, calm, and healing environment at all times
Schedule appointments, intakes, evaluations, and assessments
Maintain provider schedules and intake calendars
Prepare and maintain intake and evaluation packets
Verify insurance eligibility and demographic information
Obtain prior authorizations for services and prescribed medications
Accurately enter and update patient information in the electronic medical record (EMR)
Interview patients and record medical histories
Obtain and document vital signs
Collect, document, and prepare urine drug screens
Assist providers with clinical tasks as needed
Administer medications or injections under physician supervision, when applicable
Prepare laboratory specimens and ensure proper handling and disposal
Provide basic patient education regarding medications and available services
Maintain accurate and timely patient records
Assist with billing processes, insurance forms, and coding support
Respond to insurance, medical records, and third-party inquiries
Ensure compliance with HIPAA and 42 CFR Part 2 regulations
Maintain strict confidentiality of all patient and organizational information
Monitor and maintain inventory of medical and office supplies
Order supplies and verify deliveries
Track and maintain urine drug screen and clinical inventory
Coordinate maintenance of office equipment
Manage document shredding and secure disposal processes
Serve as a liaison between patients, providers, and administrative staff
Support clinical and administrative teams to ensure efficient workflow
Assist with staff training and onboarding as needed
Adapt to changing priorities and organizational needs
Perform additional duties as assigned