Full-Time Receptionist/Medical Assistant I

Ashe Memorial Hospital•Jefferson, NC

7d•Onsite

About The Position

At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care." We are proud to have been voted Ashe’s Best Place to Work in 2022, 2023, 2024, and 2025 — a reflection of our strong culture, dedicated team, and commitment to excellence. When you join Ashe Memorial Hospital, you become part of an award-winning organization recognized as Ashe’s Best Hospital, along with honors for Best Surgeon, Physician, Nurse, FNP, Nurse, and Best Medical Practice! This is your opportunity to make a meaningful impact in a close-knit community — where your work truly matters and your contributions are valued. Come grow with us and help make a large difference in a small community.

Requirements

High School Diploma or equivalent
2+ years' administrative experience.
Familiarity with medical and insurance legislation.
Proficiency in healthcare operations.
Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.
Criminal background check and pre-employment drug screen required upon conditional job offer.

Nice To Haves

Prior medical office experience preferred.
Completion of a Medical Office Assistant, Registered Medical Assistant, or Certified Medical Assistant program, or equivalent training preferred.
Previous CMA/RMA experience preferred.

Responsibilities

Obtain and accurately document patient vital signs, medical history, and visit information.
Prepare examination rooms and patients for provider evaluation.
Assist physicians with examinations, procedures, casting, splinting, fracture care, injections, aspirations, and brace application.
Apply orthopedic braces, casts, and splints as directed.
Collect and process laboratory specimens.
Prepare instruments for cleaning and sterilization.
Maintain exam rooms, treatment areas, and laboratory records.
Monitor medication expiration dates and maintain clinical inventory.
Order medical supplies and manage orthopedic inventory.
Coordinate diagnostic imaging and obtain outside medical records before appointments.
Assist with patient transfers when needed.
Educate patients regarding procedures, treatments, and follow-up care.
Communicate with patients by telephone regarding physician instructions and test results within scope of practice.
Greet patients professionally and provide outstanding customer service.
Check patients in and out while verifying demographic and insurance information.
Schedule, reschedule, and coordinate appointments, referrals, imaging, and surgeries.
Complete surgery authorizations, pre-certifications, and referral processing.
Answer incoming telephone calls, route messages, and respond appropriately.
Scan and maintain electronic medical records.
Verify insurance benefits and assist with claim processing.
Accurately post charges, collect payments, balance cash drawers, and prepare deposits.
Assist with billing questions and communicate payment issues to patients.
Generate reports, retrieve medical records, and support documentation requests.
Assist with outgoing referrals and coordination of specialty services.