Receptionist Long Term Care

Corewell Health • Dearborn, MI

2d • Onsite

About The Position

Job Summary Provides assistance and support to visitors, staff, & residents in person and over the phone. Performs a variety of clerical job functions. Essential Functions Under minimal direction, transfers incoming calls to the appropriate locations, assists with the placement of outgoing calls, pages staff both overhead and through pagers, handles resident information inquiries and provides assistance to callers and visitors in a tactful, cheerful and professional manner. Monitors lobby for resident and guest safety. Greets visitors, guests, new residents and transporters and directs to appropriate unit. Accepts and logs room and board payments, visitor meal payments, special activities fees, etc. Assists potential new customers with pre-tour paperwork; locates staff to give tour; works with Admissions to ensure that Facility brochure is available at all times. Greets and directs transportation services and new residents upon arrival. Assists outside vendors for the delivery of O2, UPS, vendor deliveries, etc. Responds to all emergency situations and evaluates situation for severity and appropriate notification of management personnel. Notifies appropriate nursing station when a wandering patient attempts to leave through the front door or has a significant need for assistance. Responsible for ‘opening/closing’ duties as required by shift. Distributes incoming mail as needed and forwards resident mail in a timely manner. Maintains workroom and lobby in an orderly manner. Monitors office equipment to ensure functionality. Makes service calls to vendors on an as needed basis. Maintains sufficient stock of forms and office supplies and orders as needed. Maintains reference binders/materials in a professional, organized manner. Processes daily census in a timely manner (day shift only). Carries out clerical duties assigned by Administrator or his/her designee. Assists with projects (i.e., copying, assistance with monthly invoices, building of resident surveys, brochures, pamphlets, etc.) from other departments that can be accomplished in a professional manner with minimal disruption of regular daily tasks.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience
• Minimum one year in similar position
• Computer experience

Responsibilities

• Transfers incoming calls to the appropriate locations
• Assists with the placement of outgoing calls
• Pages staff both overhead and through pagers
• Handles resident information inquiries
• Provides assistance to callers and visitors in a tactful, cheerful and professional manner
• Monitors lobby for resident and guest safety
• Greets visitors, guests, new residents and transporters and directs to appropriate unit
• Accepts and logs room and board payments, visitor meal payments, special activities fees, etc
• Assists potential new customers with pre-tour paperwork
• Locates staff to give tour
• Works with Admissions to ensure that Facility brochure is available at all times
• Greets and directs transportation services and new residents upon arrival
• Assists outside vendors for the delivery of O2, UPS, vendor deliveries, etc
• Responds to all emergency situations and evaluates situation for severity and appropriate notification of management personnel
• Notifies appropriate nursing station when a wandering patient attempts to leave through the front door or has a significant need for assistance
• Responsible for ‘opening/closing’ duties as required by shift
• Distributes incoming mail as needed and forwards resident mail in a timely manner
• Maintains workroom and lobby in an orderly manner
• Monitors office equipment to ensure functionality
• Makes service calls to vendors on an as needed basis
• Maintains sufficient stock of forms and office supplies and orders as needed
• Maintains reference binders/materials in a professional, organized manner
• Processes daily census in a timely manner (day shift only)
• Carries out clerical duties assigned by Administrator or his/her designee
• Assists with projects (i.e., copying, assistance with monthly invoices, building of resident surveys, brochures, pamphlets, etc.) from other departments that can be accomplished in a professional manner with minimal disruption of regular daily tasks

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED