Receptionist Lead

The US Oncology Network•Crystal Lake, IL

19h•Onsite

About The Position

Under minimal supervision, the Lead Receptionist is responsible for greeting patients and visitors into the clinic in a prompt, courteous, and professional manner. This role ensures all appropriate forms are complete, accurate, and according to company guidelines. The Lead Receptionist serves as a liaison between the patient and medical staff and supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High school diploma or equivalent required.
Minimum five years office experience, preferably in medical setting.
Minimum two years medical front desk lead.

Responsibilities

Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed.
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Distributes condolence cards to patients families as requested.
Maintains lobby area in a neat and orderly manner.
Identifies no shows, cancellations and reschedules and follows practice tracking policy.
Creates and maintains front desk staff schedules ensuring proper daily coverage, including PTO and sick coverage.
Travel to other sites may be required.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. Prepares correspondence, memos, forms and other typing as requested by supervisor.