Receptionist Lead

CenterWell • Phoenix, AZ

1d • Onsite

About The Position

Become a part of our caring community The Receptionist Lead is responsible for the front desk operations of a healthcare facility. The Receptionist Lead ensures a smooth and welcoming experience for patients and supports the medical team with multiple administrative tasks. You will report onsite to the Center Administrator at the Wildflower Clinic. The Receptionist Lead may include the following responsibilities: Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules. Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit. Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information. Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials. Administrative Support: Assist with multiple administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration tasks in the absence of the Center Administrator. Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers. Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff. Use your skills to make an impact

Requirements

• High School Diploma or GED
• 1+ years of medical reception experience
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Passionate about contributing to an organization focused on improving patient experiences and care
• Excellent customer service
• Team player

Nice To Haves

• Experience in leading a team/department
• Bilingual in English and Spanish

Responsibilities

• Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Assist with multiple administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration tasks in the absence of the Center Administrator.
• Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.
• Address and resolve any issues, escalations, or complaints from patients or staff.
• Run the Tuberculosis (TB) screening program.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED