Receptionist Lead

CenterWell • Phoenix, AZ

1d • $39,000 - $49,400 • Onsite

About The Position

The Receptionist Lead is responsible for the front desk operations of a healthcare facility, ensuring a smooth and welcoming experience for patients and supporting the medical team with administrative tasks. This role reports onsite to the Center Administrator at the Wildflower Clinic. The position involves acting as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance, and may involve traveling to support multiple centers. CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Their unique care model focuses on personalized experiences, taking time to listen, learn, and address factors impacting patient well-being. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything they do, resulting in high-quality, accessible, comprehensive, and personalized healthcare. As the largest provider of senior-focused primary care, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of its patients.

Requirements

• High School Diploma or GED
• 1+ years of medical reception experience
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Passion about contributing to an organization focused on improving patient experiences and care
• Excellent customer service.
• Team player

Nice To Haves

• Experience in leading a team/department
• Bilingual in English and Spanish

Responsibilities

• Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Maintain patient records, ensuring accuracy.
• Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Ensure patient accounts are updated correctly.
• Collect copay at time of visit (may be included).
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Assist with multiple administrative tasks.
• Monitor performance metrics, conduct team huddles, and take on center administration tasks in the absence of the Center Administrator.
• Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance.
• Travel to support multiple centers (may be involved).
• Address and resolve any issues, escalations, or complaints from patients or staff.
• Be patient facing and run the Tuberculosis (TB) screening program.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED