Receptionist Lead

German Centre • Boston, MA

21d • Onsite

About The Position

At German Centre, we not only provide compassionate and comprehensive care, but we are a leader in the industry when it comes to the value we place on resident care and employee appreciation! Delivering Solutions that Matter: Lead daily front desk operations by providing exceptional customer service, managing the multi-line phone system, and ensuring a professional, welcoming environment. Create and manage the Receptionist schedule, coordinate coverage, and support staffing needs to ensure seamless front desk operations. Train, mentor, and support Receptionist team members while ensuring compliance with front desk procedures, security protocols, and customer service standards. Perform administrative duties, including visitor management, deliveries, clerical support, and distribution of facility information.

Requirements

• High School Diploma or Equivalent
• Age 18+ years of age
• Excellent interpersonal and communication skills, with the ability to interact professionally and effectively with residents, families, visitors, vendors, and team members.
• Strong judgment, problem-solving skills, and the ability to work independently while taking initiative in a fast-paced environment.
• Proficiency in general office procedures, administrative support, and clerical tasks, including experience with standard office equipment and computer applications.
• Ability to communicate fluently in English – both verbally and written

Responsibilities

• Lead daily front desk operations by providing exceptional customer service, managing the multi-line phone system, and ensuring a professional, welcoming environment.
• Create and manage the Receptionist schedule, coordinate coverage, and support staffing needs to ensure seamless front desk operations.
• Train, mentor, and support Receptionist team members while ensuring compliance with front desk procedures, security protocols, and customer service standards.
• Perform administrative duties, including visitor management, deliveries, clerical support, and distribution of facility information.

Benefits

• Comprehensive health & insurance coverage including medical, dental, vision, company-paid life insurance, plus optional supplemental coverage (STD, LTD, accident, critical illness, pet insurance)
• Strong financial & retirement benefits including 403(b) retirement savings, flexible spending account, tuition reimbursement, and sign-on bonus
• Generous paid time off including vacation, sick time, and a paid birthday
• Perks that support daily living such as free meals, snacks, weekly groceries, and free parking
• Inclusive workplace with great environment and rewarding organization culture
• Convenient location & accessibility easily reachable via major highways and MBTA commuter rail and bus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED