Receptionist & Insurance Clerk - Orthopedics

Graham Regional Medical Center•Graham, TX

2d•Onsite

About The Position

The receptionist is responsible for checking patients in/out, scheduling appointments, taking payments, answering the phone, filling charts, and other related duties. The clerk is also responsible for entering data in the computer and helping in other areas when needed. This role primarily interacts with administration, physicians, employees, clinical and non-clinical departments, patients, and visitors.

Requirements

Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.
High School Diploma or equivalent required.
One-year customer service experience required.
Must be committed to quality and patient safety at all times.
Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
Basic computer skills, including but not limited to: Microsoft Office, electronic medical documentation, and email.
Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
Must be able to manage several interruptions throughout the shift.
Must have strong interpersonal and communication skills, verbal and written.
Must have strong time management skills.
Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
Sufficient hearing, vision and dexterity to perform duties safely.
Physical: Walking: 25%, Squatting: 10%, Standing: 25%, Pulling: 10%, Kneeling: 10%, Reaching: 35%, Sitting: 80%, Lifting up to 35lbs: 20%, Pushing: 10%, Wrist/Finger Movements: 90%, Bending: 25%, Climbing: 10%
Mental: Stress Level Low to Moderate
Individual position core competencies: Quality, Service Excellence, Compassion, Professionalism, Fiscal Responsibility
GrahamRMC Orientation
Department Orientation
Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

Nice To Haves

Medical office or healthcare experience preferred.
Bilingual in Spanish preferred.

Responsibilities

Cordially greet and assist patients and visitors.
Arrange patient appointments for Practitioners.
Ensure accurate information is obtained for billing, coding and adjusting patient visits.
Answer telephone calls and take messages when appropriate.
File patient charts and prepare medical records for mailing.
Pull and prepare patient charts for the next day.
Maintain and order office supplies as needed.
Provide exemplary customer service.
Maintain confidentiality and compliance with HIPAA.
Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies.
Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
Attend meetings as required.
Perform other duties as requested or assigned.
Demonstrate continuous commitment to the maintenance of a clean and safe work environment that is compliant with applicable regulatory agency requirements.
Follow established infection control procedures.
Ensure the effective and safe use of all equipment used in his/her activities, if applicable.
Adhere to the assigned schedule and report to work on-time.
Abide by the requirements set forth in the Code of Conduct and report suspected violations of the Code of Conduct.
Recognize, appreciate and incorporate an employee’s, patient’s and patient’s family’s unique differences, such as culture, spiritual beliefs, gender, race, ethnicity, lifestyle, socioeconomic status, age, and values, into an individualized plan of care or plan of action.