Receptionist & Inforce Service

HUB International•London, ON

1d•CA$45,000 - CA$50,000•Hybrid

About The Position

The Inforce Service Administrator/Reception role offers a variety of responsibilities, and we are seeking someone who ‘gets’ customer service and is looking for a challenging role in a fun environment. This role offers the opportunity to build strong relationships with our customers (Life Insurance Advisors) and carriers (Life Insurance Companies) through seamless customer service and support.

Requirements

A positive attitude, the constant desire to help others, curiosity, and the ability to deliver consistently
Clear written and oral communication skills
Ability to identify and analyze problems and provide optimal solutions
Previous life insurance industry experience
Practical experience with MS Office Suite and online meeting platforms
1-2 years of relevant experience

Responsibilities

Liaise between policyholder, advisors and insurance carriers
Handle a variety of service inquiries throughout the lifecycle of a life insurance policy
Maintain an understanding of the different Insurance Carriers’ inforce-related processes
Exercise sound judgement when providing administrative support and guidance
Light reception duties including greeting walk-ins, mail handling, ordering supplies, and other miscellaneous office responsibilities