Receptionist Imaging

CASS REGIONAL MEDICAL CENTER•Harrisonville, MO

2d•Onsite

About The Position

Cass Regional Medical Center is seeking a patient-centered, self-motivated receptionist to support its Imaging team in Harrisonville, Missouri. The position assists in patient care by providing high-quality customer service accurately and efficiently. Under the direction of the Medical Imaging Director and Radiologist, the receptionist greets patients, answers phones using AIDET, reviews physician orders for validity and order-entry accuracy, and completes cloud, CD, and report requests promptly. The role works in accordance with JCAHO, state, and other regulatory or accreditation requirements. The receptionist communicates wait times professionally and promptly, offering patients the option to wait or reschedule. The position maintains HIPAA compliance when sending protected health information (PHI) via cloud services, fax, or CDs. The schedule is Monday and Tuesday, 0630–1800, with flexibility required to cover additional vacancies; Wednesday through Friday and weekends in October are also specified. Cass Regional Medical Center is a 35-bed critical access facility, a Level 3 Trauma Center and Stroke Center, and is accredited by the American College of Radiology in CT, MRI, US, and NM.

Requirements

High school education.
Knowledge of patient satisfaction, medical terminology, radiologic procedures, scheduling templates, insurance authorizations including ABN, and registration functions.
Good communication skills.
Ability to use a computer and fax machine efficiently.
Problem-solving and organizational skills.
Self-driven, flexible, resourceful, highly organized, and attentive to detail.

Responsibilities

Greet patients, families, and visitors and provide customer service using AIDET and Communicating Empathy strategies.
Review physician orders for accuracy, validity, lab necessity, call reports, STAT requests, and CD requests before entering them into the EHR.
Obtain valid ICD10 codes when applicable to help avoid ABNs and denials.
Provide patients with modality-specific forms and review them for accuracy.
Access Ambulatory Meditech for continuum of care when necessary.
Order supplies for the front office.
Distribute incoming and outgoing mail to appropriate staff and fold and mail Mammography letters promptly.
Answer phones professionally within three rings using the correct greeting.
Maintain a clean and organized workspace and use correct medical terminology, spelling, and grammar.
Complete requests for CDs, cloud images, and reports within 24 hours.
Locate correct fax numbers for fax-backs and manually fax reports to physicians’ offices as needed.
Complete Requests of Information for PHI requests, validate patient identity before disclosing PHI, and submit completed ROIs to HIMS monthly.
Assist admitting with preparing schedules and Patient Passports for next-day procedures.
Communicate wait times and provide patients with options to wait or reschedule.
Maintain HIPAA compliance when transmitting PHI by cloud, fax, or CD.