Receptionist II

Bank of Hope•Los Angeles, CA

31d•Onsite

About The Position

The Receptionist is responsible for creating a positive first impression on behalf of the organization, essentially acting as the public representation of the business. The Receptionist is the first point of contact for visitors and customers, responsible for greeting visitors and customers professionally, providing initial information, directing visitors and customers to appropriate departments all while ensuring security protocols are satisfied, directing external calls, and overseeing mail sorting/processing. The Receptionist also works with departments throughout the organization to assist with distributing mail and packages, which is key to ensure the organization operates smoothly and efficiently. Responsible for creating a positive first impression on behalf of the organization, essentially acting as the public representation of the business. Direct customers and visitors to appropriate departments, ensuring security protocols are satisfied. Mail sorting and processing. Switch board operation. Manage a clean reception desk and exhibit a professional and businesslike appearance and demeanor. Perform other duties as assigned.

Requirements

High school diploma
Basic typing/keyboarding skills: basic computer skills, including the use of word processing, and e-mail.
Present a professional image in dealing with customers, interdepartmental and external representatives.
Excellent written and oral communication skills: ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or customer complaints

Responsibilities

Greet visitors/guests and direct them to appropriate parties. All visitors/guests must sign in and wear a visitor badge. Visitors/guests must log their in and out times
Receiving phone calls politely and transferring calls to the right staff.
Receiving express mail and packages/ Legal documents/Certified mails
Log and forward to the right person and receive their signature receipt.
Sending packages via overnight courier or other delivery
Confirm all packages are picked up and logged.
Lounge supplies management
Take control over the stocked items. Ordering lounge supplies for HQ
Sending USPS mails – Folding letters and stamping USPS mail
Sorting incoming mail and packages, and forward to correct department
Organize and sort inter-branch mail, packages, and documents.