Dental Receptionist II Santa Monica & Beverly Hills

Clove Dental•Santa Monica, CA

6d•Onsite

About The Position

Clove Dental is hiring a Receptionist II to float between its Santa Monica and Beverly Hills offices. The role is scheduled Monday through Friday and two Saturdays per month, with a pay range of $24–$27 per hour. The receptionist supports patient experience, treatment planning, scheduling, collections, insurance and billing tasks, office housekeeping, and front-office leadership activities. The company describes opportunities for front-office career growth through its FrontTrack program, course reimbursements after tenure, a bonus program tied to office and front-office performance, and mentorship. The role offers the opportunity to learn treatment planning across specialties and insurance plans, pursue advancement, and work toward full hours. Eligible employees may receive medical, dental, PTO, paid sick leave, holiday pay, retirement benefits, bonuses, and other Company-sponsored benefits. Eligibility and terms are governed by applicable plans and Company policies and may change in accordance with law.

Responsibilities

Welcome patients, answer phones promptly and professionally, and support patient check-in and checkout.
Collect and enter basic patient demographic and insurance information accurately.
Present treatment plans, review estimated patient costs and financing options, and help patients schedule recommended treatment before leaving.
Review outstanding patient balances, collect amounts due, and support office collection goals.
Review and resolve front-office exception reports, following identified issues through completion.
Confirm appointments and contact recall and unscheduled-treatment patients by phone, text, and email.
Collect payments, provide receipts, and ensure required forms and information are complete before patients leave.
Maintain in-office marketing supplies and materials.
Monitor the daily schedule for openings, opportunities, and issues, and proactively work to keep provider schedules full.
Maintain a clean, organized, and fully stocked front desk, waiting room, and patient restroom.
Check in and out, and attend to floors, lights, doors, the waiting room, and restroom throughout the office.
Complete front- and back-office housekeeping forms and upload them.
Assist with mail, supplies, and lab-case tracking.
Enforce HIPAA, OSHA, attendance, dress-code, name-badge, and other Company policies and standards.
Support at least five new-patient reviews per day, provide consultation cards, and assist with in-office marketing.
Support office events, recruiting referrals, and other front-office duties as assigned.