Receptionist II

First Financial Bank • Abilene, TX

39d • Onsite

About The Position

The incumbent has frequent contact with customers, loan officers, secretaries, and other departments of the Bank. Contacts are face-to‑face and by telephone. Important qualities for this position are strong interpersonal skills with the ability to communicate with customers and provide outstanding customer service in person or on the phone. The incumbent will provide receptionist and some secretarial services to the department and respond to customer needs for banking services. Will learn and also perform some duties of a lending assistant, which could include, but are not limited to data entry; making advances and payments on loans, transferring money between accounts, working to reduce collateral/ credit exceptions, scanning loan documents, and light correspondence. Other duties may also include data entry for monthly retail reports and customer shop reports and maintaining equipment and supply stock for departments. Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.

Requirements

• Above average communication skills.
• Some mathematical and general business knowledge normally acquired by a high school graduate.
• Eighteen to thirty-six months clerical experience.
• Working knowledge of Excel and Word.
• Good customer relation skills.
• Telephone etiquette.
• Initiative.
• Reliability.
• Flexibility.
• Quality work.
• Confidentiality.
• Professional demeanor.

Nice To Haves

• Banking experience is preferred.

Responsibilities

• Provide receptionist and some secretarial services to the department.
• Respond to customer needs for banking services.
• Perform duties of a lending assistant, including data entry, making advances and payments on loans, transferring money between accounts, working to reduce collateral/credit exceptions, scanning loan documents, and light correspondence.
• Perform data entry for monthly retail reports and customer shop reports.
• Maintain equipment and supply stock for departments.
• Actively participate in Customer Service First sales and service culture.
• Support the values of the organization and follow established company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED