Receptionist I

Catholic Charities Family and Community Services•Rochester, NY

19h•Onsite

About The Position

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! Under the supervision of the Office Operations Manager, Receptionist I and Receptionist II serve as part of the reception and administrative team and is responsible for providing reception services including phone calls, visitor procedures, mail operations, and other general office functions. The Receptionists will provide general reception services at an assigned location and assist with back up coverage for reception for all sites supporting and environment of trauma informed care and that reflect CCFCS values.

Requirements

High School Diploma or GED required
At least one year of experience of reception, customer service or office management role preferred.
At least three years of relevant experience required for Receptionist II position.
Experience working in multicultural environments and/or human services field is preferred.
Equivalent Combination of education and experience will be considered.
Bilingual (Spanish/English) preferred for all sites.
Some offices sites may require bilingual status

Responsibilities

Provides high quality reception services including handling incoming and outgoing calls, welcoming and directing visitors, facilitating mail processing and other general office coordination functions.
Provides friendly and helpful assistance to all staff, callers, and visitors.
Coordinate with reception team to ensure all calls are answered live, during business hours.
Monitors after hours voice mail inbox and ensure all callers receive a response and follow-up
Maintains a customer service mindset and triages caller and visitor needs to ensure all transfers to other staff and programs are timely and responsive.
Demonstrates professionalism and compassion to all callers and visitors understating the sensitive nature and crisis needs many people seeking services are facing
Maintains a working knowledge of available resources & agencies in the community that can support a variety of client needs.
In coordination with facilities staff, ensures safe, clean, and organized and welcoming reception area for all visitors
In coordination with security staff, coordinates sign-in and security procedures with consideration of maintaining a trauma informed environment
Maintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as needed
Coordinates with administrative and program leadership to ensure reception staff have updated staff and program directories
Maintains a working knowledge of available programs and resources within CCFCS and the community that can support a variety of client needs.
Provides relevant documentation in the event of an incident or other notable event
Coordinates general office management duties including monitoring supplies, supply of marketing or informational material, maintenance work orders, and various coordination with other office sites
Responsible to work with mail couriers and ensure mail handling operations are followed
Provides additional and back-up coverage for other CCFCS offices sites as assigned
Participates in relevant agency meetings and/or training.
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan.
Completes other responsibilities as requested.