Receptionist - Float (Travel Required)

Oklahoma Heart Hospital•Oklahoma City, OK

About The Position

Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision coverage 401(k) plan with employer match Long-term and short-term disability Employee Assistance Programs (EAP) Paid Time Off (PTO) Extended Medical Benefits (EMB) Opportunities for continuing education and professional growth Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day! We can’t wait for you to join our heart-centered team!

Requirements

Education: High school diploma or equivalent required.
Experience: One (1) year work experience in the medical front office setting preferred, not required; One (1) year experience with multi-phone system preferred
Working Knowledge: Skill in developing and maintaining department quality assurance; Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public; Ability to maintain quality control standards; Ability to react calmly and effectively in emergency situations

Nice To Haves

Knowledge of medical terminology preferred

Responsibilities

The Float Receptionist travels to rural clinics as well as the metro Oklahoma City area to assist with coverage for the physician clinics. Great opportunity to learn from a variety of job functions from the various physician teams. Travel is required and mileage reimbursement when applicable.
Float to clinic locations to fill in front office positions on an as-needed basis, including Operator, Scheduler, Check-in, Check-out, Clinic Receptionist, Medical Secretary and Medical Records following front office policies and procedures
Greet patients and visitors in a prompt, courteous and helpful manner. Screen visitors/vendors and direct to appropriate personnel
Check-in patients, copy front and back of insurance card(s) and verify and update necessary demographic information. Verify billing information and existing balances
Assist in answering multi-line telephone system and properly and efficiently screen calls. Route calls to appropriate personnel. Take messages regarding patient/pharmacy calls requesting prescription refills, forwarding them to appropriate personnel
Schedule patient appointments for physician office visits/diagnostic testing on EPIC computer system, following office scheduling policies and procedures
Maintain work area and lobby in neat and orderly manner