Receptionist Extra Functions
About The Position
The Receptionist Extra Functions (Receptionist) performs all duties related to checking patients in and out, establishing and updating computer data, preparing patient charts, and assisting with patient flow. This position answers and makes phone calls, takes messages, makes appointments, collects payments, gives change, and balances collections at the end of the day. They perform all switchboard and medical records duties. This role handles protected health information (PHI) in accordance with HIPAA, using it for patient scheduling, registration, insurance updates, and demographic information entry. The position also assists patients with account inquiries and performs end-of-day financial reporting.
Requirements
- Proficiency in English and Spanish, both written and spoken language.
- Proven sensitivity to inter-cultural issues.
- Able to make independent decisions based on Center protocols.
- High level of accuracy with numbers and data, which will become patient records.
- High School diploma or equivalent.
- One or more year's previous experience in reception work, work with the public, or work in a social service or health care setting.
- Previous computer experience desirable.
- Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines.
Nice To Haves
- Previous computer experience desirable.
Responsibilities
- Prepare Center at start of day to receive patients; unlock doors, turn on lights, prepare cash register drawer, prepare sign-in sheets.
- Perform established patient check in processes, including consents, Annual Verification form, insurance, & FPL.
- Update contact and demographic information for all registered patients.
- Procure proper documentation of patient financial status to allow Center to identify appropriate billing sources.
- Refer potentially eligible patients to the Medicaid Eligibility worker.
- Check in and complete Behavioral Health, Mental Health, and Dietician internal referrals.
- Assist other patients as may be appropriate.
- Set up charts for provider and create charts for new patients.
- Coordinate patient flow with nursing staff, lab, and pharmacy.
- Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc.
- Support Call Center and route calls to appropriate staff, being consistently courteous, timely, and helpful.
- Provide back up to Call Center when needed; take messages and schedule appointments for patients.
- Process mail, office deliveries, and incoming faxes.
- Perform reminder calls, schedule and call for intake appointments.
- Provide patient information and customer service related to charges, discounts, payments and billing.
- Reconcile encounter payments with cash and prepare money for deposit.
- Review pended work queues.
- Assist patients with collections issues or direct to the appropriate person.
- Assist in training new Front Office staff as needed and as time permits.
- Maintain waiting room and children's play area to ensure they are clean, tidy, and orderly.
- Prepare Center at end of the day; lock up Front Office area, verify that the front door is locked.
- Attend Front Office team meetings: contribute to meeting agenda, participate in all staff meetings.
- Attend refresher trainings and/or engage in coaching sessions as assigned.
- Escalate issues, concerns, or recommended workflow improvements.
- Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
