Receptionist/Escrow Assistant

Old Republic National Title Insurance•Cedar City, UT

4d•Onsite

About The Position

The successful applicant for the Receptionist/Escrow Assistant position will provide general receptionist duties as well as customer service support to customers, vendors, and employees. Specific responsibilities include but are not limited to the following: answering the telephone, greeting visitors, computer administrative support, including business correspondences (emails, letters, and memos), and distributing mail, preparing Federal Express packages and mail deliveries, and assisting with special projects when required. Also, maintaining the lobby in a presentable manner with fully stocked drink station, clean conference rooms with properly stocked snacks, pens and supplies for the customer areas. Train to process and be responsible for pre-closing matters on each file; including order entry, make sure tax certificates and mortgage inspection certificates/or surveys are in file; orders payoffs; makes sure any authorization documents are in file; verifies legal description with commitments and mortgage inspection certificates/or surveys; receipt funds for closing, disburse funds, record documents, prepare title policies, and put files in audit order. In addition, scanning requirement; primary responsibilities are to sort, organize scan/image all escrow files in a timely manner. Coordinating files to file scan. This is an in-office position in our Cedar City office.

Requirements

Ability to perform under pressure and be flexible with disruptions.
Ability to work with confidential information.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to prioritize and handle multiple projects.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office Suite and Outlook.
Ability to work from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Regular consistent attendance is required.

Nice To Haves

Train to process and be responsible for pre-closing matters on each file.
Attendance at after hour Company events may be required.

Responsibilities

Provide general receptionist duties and customer service support.
Answer the telephone and greet visitors.
Provide computer administrative support, including business correspondence.
Distribute mail, prepare Federal Express packages and mail deliveries.
Assist with special projects as required.
Maintain the lobby in a presentable manner with stocked drink station and clean conference rooms.
Process pre-closing matters on each file, including order entry.
Ensure tax certificates and mortgage inspection certificates/or surveys are in file.
Order payoffs.
Ensure authorization documents are in file.
Verify legal description with commitments and mortgage inspection certificates/or surveys.
Receipt funds for closing.
Disburse funds.
Record documents.
Prepare title policies.
Put files in audit order.
Sort, organize, scan/image all escrow files in a timely manner.
Coordinate files for scanning.
Greet customers courteously and offer refreshments.
Notify closers/assistants when customers arrive for closing.
Direct calls to the appropriate person, offering options for holding or voicemail.
Sign for courier deliveries and notify closers/assistants promptly.
Distribute closing schedule calendar.
Verify tax certificates are complete and accurate.
Verify legal description matches the description in commitment and on mortgage inspection certificate or survey.
Obtain payoffs and any invoices that will appear on settlement statement.
Assist closer in preparing settlement statement.
Request permission from lender for authorization to fund.
Receipt in monies.
Balance file.
Disburse funds.
Send out payoffs.
File all documents to be recorded.
Prepare file for scanning and post-closing.
Keep reception area/conference rooms clean and stocked with supplies.
Maintain regular and consistent attendance.
Work overtime as requested and approved by supervisor.
Be a personable, positive, and professional representative of the Company.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets