Receptionist-Endo (68572)

United Digestive•Lawrenceville, GA

5d•Onsite

About The Position

The Receptionist-Endo is responsible for checking patients in, collecting and posting payments, updating patient information, alerting nurses of patient arrivals, ensuring patients have a ride home, and preparing charts for procedures. This role contributes to the overall function of the unit by handling clerical duties, some housekeeping, and nursing errands. The position requires the ability to cross-train for other tasks within the endoscopy center.

Requirements

High school graduate or the equivalent or MA, certificate.
Able to follow written and verbal direction involving policy and procedure pertinent to patient care.
Possess a willingness to expand range of skills to include minor procedures and data entry.
Communicate effectively with patient, family, and professional staff.
Ability to handle several directives, set priorities, composure and mental stability to adapt to stressful situations.
Full range of body motion including handling and lifting files and light equipment, manual and finger dexterity, and eye and hand coordination.
Requires standing and walking for extensive periods of time.
Lifting and carrying of items weighing up to 25 pounds.
Requires correct vision and hearing to normal range.
Requires working under stressful conditions.

Responsibilities

Check patients in as stated in policy and procedure manual.
Collect and post payment per front desk training manual.
Update patient information as needed in Centricity.
Alert nurses of patient arrivals.
Ensure patient has a ride home with an adult.
Prepare charts for procedures.
Contribute to the overall function of the unit by being responsible for all clerical duties, some housekeeping chores, and nursing errands as designated.
Meet and greet patients and visitors.
Assure that nurses are aware that patient is in the waiting area/needs assistant.
Handle patient and visitors concerns in a courteous manner, relaying information to the appropriate person as necessary.
Maintain a pleasant environment by restocking supplies, maintaining equipment, and promoting a neat appearance to the area.
Answer telephone, take and communicate messages to the appropriate party.
Assist with admission/discharge procedures as directed.
Make pre-procedure calls.
Initiate the medical record for all admissions.
Update patient and insurance information if necessary.
Assist in retrieval of necessary patient information, equipment, and supplies.
Ensure that all documents to referring physicians are sent out.
Successfully cross-train to perform other tasks in the endoscopy center.