Receptionist-Endo (68338)

United Digestive•Johns Creek, GA

22h•Onsite

About The Position

This is a full-time position at the Digestive Care Endoscopy center. The receptionist is responsible for checking patients in, collecting and posting payments, updating patient information, alerting nurses of patient arrivals, ensuring patients have a ride home, and preparing charts for procedures. The role also contributes to the overall function of the unit by handling clerical duties, some housekeeping, and nursing errands. The receptionist will greet patients and visitors, handle concerns courteously, maintain a pleasant environment by restocking supplies and ensuring a neat appearance, answer the telephone, assist with admission/discharge procedures, make pre-procedure calls, initiate medical records, update patient and insurance information, assist in retrieving patient information, equipment, and supplies, and ensure documents are sent to referring physicians. The position requires the ability to cross-train for other tasks within the endoscopy center.

Requirements

High school graduate or the equivalent or MA, certificate
Able to follow written and verbal direction involving policy and procedure pertinent to patient care
Should possess a willingness to expand range of skills to include minor procedures and data entry
Communicate effectively with patient, family, and professional staff
Mental demands include the ability to handle several directives, set priorities, composure and mental stability to adapt to stressful situations
Physical demands include full range of body motion including handling and lifting files and light equipment, manual and finger dexterity, and eye and hand coordination
Requires standing and walking for extensive periods of time
Lifting and carrying of items weighing up to 25 pounds
Requires correct vision and hearing to normal range
Requires working under stressful conditions

Responsibilities

Check patients in as stated in policy and procedure manual
Collect and post payment per front desk training manual
Update patient information as needed in Centricity
Alert nurses of patient arrivals
Ensure patient has a ride home with an adult
Prepare charts for procedures
Contributes to the overall function of the unit by being responsible for all clerical duties, some housekeeping chores, and nursing errands as designated
Meet and greet, assure that nurses are aware that patient is in the waiting area/needs assistant
Handles patient and visitors concerns in a courteous manner, relays the information to the appropriate person as necessary
Maintains pleasant environment by restocking supplies, maintaining equipment, and promoting a neat appearance to the area
Answer telephone, takes and communicates messages to the appropriate party
Assists with admission/discharge procedures as directed
Make pre-procedure calls
Initiates the medical record for all admission
Update patient and insurance information if necessary
Assists in retrieval of necessary patient information, equipment, and supplies
Ensure that all documents to referring physicians are sent out
Must be able to successfully cross-train to perform other tasks in the endoscopy center