Receptionist & Customer Service Associate (ONSITE)

The MCS Group • Philadelphia, PA

4d • Onsite

About The Position

The primary role of this position is to facilitate the transition of all in-coming phone calls and visitors to the proper associate in a timely manner. Also, this position will be responsible for administrative duties to be assigned from time to time by Management that can be performed while stationed at the reception desk.

Requirements

• Excellent oral and written communication skills; strong interpersonal skills
• Ability to interact with customers at all levels via phone manner or visitors
• High-level of attention to detail
• Ability to multi-task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Outlook, Teams, Word)
• Capable of making timely, independent decisions
• High School Diploma or equivalent education and 1-2 years of related work experience

Nice To Haves

• Associate's Degree is preferred

Responsibilities

• Greet each visitor with a professional demeanor
• Diary all visitors and vendor deliveries
• Ensure office security and manage front desk
• Transfer calls to the appropriate MCS office and representative
• Assist with opening, sorting and scanning mail
• Ensure lobby, conference rooms, and break-out room are kept orderly
• Complete special projects with operations and finance team
• Coordinate employee and client events
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED