Assisted Living

Allegro Senior Living•Charlottesville, VA

23h•Onsite

About The Position

Rosewood Village Hollymead is hiring a Full-Time Receptionist / Concierge to serve as the welcoming face of our Assisted Living and Memory Care community. This role is crucial for creating a warm and welcoming atmosphere, serving as the first point of contact for residents, families, visitors, and prospective employees. It involves more than just answering phones; it's an opportunity to build relationships, support residents and families, and become an integral part of a community that feels like family. The Receptionist performs diverse business office duties that are technical and detailed, acting as the first point of contact for anyone coming to the Community.

Requirements

Must be a minimum of 18 years of age.
Minimum one (1) year experience as receptionist in a professional business environment.
Must have working knowledge of appropriate Microsoft Office programs.
Must have working knowledge of office equipment such as copy machine, calculator, and multi-line telephone system.
Must have positive Criminal Background Screening.
The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

Previous receptionist, concierge, hospitality, customer service, or front desk experience preferred.
Professional and friendly demeanor.
Strong communication and organizational skills.
Comfortable using computers, phones, and office equipment.
Positive attitude and team-oriented approach.
Passion for providing exceptional service.
Pay attention to detail, be organized, and be able to multi-task.
Must have demonstrated teamwork skills.

Responsibilities

First point of contact via telephone and walk-in traffic with prospects, residents, family, associates, and vendors.
Greet all guests, visitors, residents, and vendors in a positive, friendly manner while ensuring a welcoming Community atmosphere is established.
Answer the telephone, take messages, greet, and direct visitors and vendors to the appropriate party.
Responsible for the daily retrieving, preparing, and distributing of both incoming and outgoing mail, courier services, and packages.
Maintain confidentiality of all pertinent resident, associate, Community and Company information deemed as such.
Receive resident requests for maintenance in their apartments using the Company Work Order system.
Other job duties assigned.