Receptionist

Aston Carter•Newport Beach, CA

8d•$25 - $30•Onsite

About The Position

The Receptionist / Co-Office Manager serves as the first point of contact for patients and visitors, creating a professional and welcoming experience from the moment they arrive or reach out by phone, email, or text. This full-time role combines front desk reception, patient scheduling, records management, and general office administration, while also supporting and helping lead a new peptide program. Working closely with the current office manager, this individual plays a key role in the smooth operation and growth of a dynamic, patient-focused medical practice.

Requirements

High school diploma or equivalent is required
2–3 years of previous experience in a medical, aesthetics, personal care, or similar office setting is preferred, particularly in office management or front desk roles.
Demonstrated experience in administrative support, front desk operations, and office administration.
Experience in a healthcare-related environment, with familiarity in medical or clinical office workflows.
Proficiency in patient scheduling and calendar management for a busy practice.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills for interacting with patients, visitors, and colleagues.
Ability to follow HIPAA regulations and maintain strict patient confidentiality.
Customer service mindset with a pleasant demeanor and a genuine interest in being of service to others.
Ability to work independently and as part of a team, with a strong interest in learning and professional growth.
Strong technology skills and the ability to quickly learn new software programs and tools.
Comfort with Microsoft Office and general clerical and administrative tasks.
Capability to remain composed, professional, and “put together” while acting as the face of the practice.

Nice To Haves

Associate or bachelor’s degree in a related field is preferred and considered an asset.
Prior experience in aesthetics, anti-aging, regenerative medicine, or personal care environments is helpful.
Some sales experience, particularly in front desk or post-treatment product and service sales, is beneficial.
Experience using marketing or patient communication software for email campaigns and newsletters is advantageous.
Interest in anti-aging, regenerative medicine, and wellness-focused care, including therapies such as bioidentical hormone replacement, supplements, IVs, lifestyle modification, and nutritional therapy.
Enthusiasm for learning new clinical and administrative processes, including participation in a growing peptide program.
Ability to build trusting relationships with leadership and act as a reliable partner in supporting the growth of the practice.
Strong time-management skills and the ability to handle multiple tasks and patient interactions in a fast-paced environment.

Responsibilities

Greet patients, visitors, and vendors warmly upon arrival and ensure a professional, welcoming environment at all times.
Serve as the primary point of contact for patients through face-to-face interactions, phone calls, emails, and text messages.
Answer incoming calls promptly, route inquiries appropriately, and provide accurate information about services, appointments, and costs.
Schedule and manage patient appointments, organize the practice calendar, and coordinate meetings to optimize provider and office availability.
Process patient arrivals, including confirming personal details, ensuring the accuracy and completion of consent forms, and obtaining insurance information as needed.
Enter and submit patient data to the laboratory for orders, ensuring accuracy and timely processing.
Maintain and update patient contact information in marketing and communication software to support email campaigns and newsletters.
Finalize patient visits by confirming payments, closing out daily charges, and scheduling follow-up appointments.
Respond promptly and professionally to all methods of patient communication, including text messages, emails, and phone calls.
Provide administrative support to the current office manager in all aspects of practice administration and office management.
Assist in leading and supporting the new peptide program, including patient communication and front-desk coordination related to the program.
Communicate with discretion and maintain strict confidentiality of patient information in accordance with HIPAA regulations.
Deliver excellent customer service and ensure that every patient feels valued, supported, and well-informed.
Remain knowledgeable about services and pricing, and accurately communicate costs, treatment options, and programs to patients.
Support front desk product and service sales post-treatment, helping to drive revenue through informed and friendly recommendations.
Use Microsoft Office and other administrative tools to prepare documents, manage records, and support daily office operations.
Work both independently and collaboratively as part of a small clinical and administrative team, contributing to a positive and efficient work environment.
Continuously learn new systems, technologies, and processes to improve efficiency and enhance the patient experience.