Receptionist Cashier, Arenas

Town of Whitby

3d•CA$23 - CA$26•Hybrid

About The Position

The Town of Whitby is a community in transformation, located in the heart of Durham Region. It is one of the fastest-growing communities in Canada, combining a small-town atmosphere with urban sophistication. Whitby offers beautiful heritage downtowns, a recreational harbour, year-round sports and recreation, parks, trails, and a robust arts and culture scene. The Town is a hybrid organization, empowering staff to work from various locations as appropriate for the position. They aim to be the preferred employer for talented individuals who are passionate about serving the community. This role is part of the Community Services team and contributes to the Town's mission of delivering services that make a difference. The Receptionist/Cashier, Arenas reports to the Supervisor of Recreation Customer Service. This position is responsible for providing customer service at the reception desk, both in person, via telephone, and online. The role involves handling customer complaints and inquiries, processing admissions and program registrations through Point of Sale software, selling retail items, providing information on Town services and policies, receiving and processing payments, reconciling daily receipts, booking and processing permits for facilities, and providing clerical assistance. The successful candidate will demonstrate the Town's CARE core values (Collaborative, Accountable, Respectful, Engaged) and contribute positively to the corporate culture.

Requirements

Secondary school graduation diploma
One (1) to two (2) year's experience working in a customer service environment
Telephone and cash handling experience
Demonstrated working knowledge of Microsoft Office Suite (Outlook, Word, Excel), with well-developed computer skills
Valid police criminal record check to work with the vulnerable sector

Nice To Haves

Demonstrated working knowledge of facility and recreation software ACTIVE Net is preferred

Responsibilities

Dealing effectively with customer complaints and inquiries
Processing admissions for Town programs through Point of Sale software
Providing information and processing program registrations
Selling Town of Whitby retail items
Providing information on all Town services and policies
Receiving and processing payments for services and admissions
Reconciling daily receipts
Booking and processing of permits for indoor and outdoor recreation facilities and community centres
Providing clerical assistance in the form of preparing documentation, filing, record keeping, etc.
Assisting with other projects/duties as may be required

Benefits

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre.
Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.
Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us.
We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.
The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.
Our commitment to Inclusion, Diversity, Equity, and Antiracism
The Town of Whitby is an Affirmative Action/Equal Opportunity Employer.
The Town of Whitby is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.