Receptionist/Care Coordinator

Lifemark Health Group•West Kelowna, BC

52d•Onsite

About The Position

Front Desk Receptionist Care Coordinator – Lifemark Physiotherapy West Kelowna Location: 2231 Louie Drive, West Kelowna, BC Status: Temporary Part Time Expected Schedule: Anticipated end date of June 30, 2027 Monday: 11:00 a.m. - 7:00 p.m. Tuesday: 10:30 a.m. - 6:30 p.m. Thursday: 11:00 a.m. - 7:00 p.m. Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy West Kelowna, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Why Lifemark? Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team Supportive and collaborative administrative team Positive and comforting work environment Opportunities for growth within a national company Nationally recognized brand with a strong digital presence

Requirements

High School Diploma, G.E.D. or equivalent
High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
Excellent communication (verbal and written) and interpersonal skills
Computer savvy and data entry skills
Flexible and adaptable to change
Ability to hit the ground running with minimum supervision

Nice To Haves

Previous experience in a physiotherapy or private health care clinic setting is an asset
Post secondary education in Medical Office Administration or related field considered an asset
Previous experience in a physiotherapy or multidisciplinary health clinic considered a strong asset

Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient’s medical record
Collect payment at time of service and maintain accurate insurance claims to third party funders
Complete data entry and billing for third party funders
Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
Provide administrative support to the Care Coordinator Manager and Clinic Director

Benefits

Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
Supportive and collaborative administrative team
Positive and comforting work environment
Opportunities for growth within a national company
Nationally recognized brand with a strong digital presence

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