Receptionist/Business Office Assistant

PACS

17d•Onsite

About The Position

The primary purpose of this job position is to maintain administrative activities in accordance with current applicable federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by your supervisor, to assure that proper administrative procedures are maintained at all times. This role serves as a key representative of the community, making an active contribution towards community relations, public regard and overall awareness of the community. The position supports the Administrator, DON & Business Office Manager in administration tasks and performs clerical and accounting functions such as cash receipts and ancillary data. It may also assist with HR functions. The receptionist maintains the front desk by answering phones and providing customer service to visitors, and may be available for tours. The role requires maintaining the confidentiality of all resident care information, including protected health information, and reporting any suspected or known incidents of unauthorized disclosure. The position also ensures that an adequate supply of office supplies and equipment are on hand and that administrative personnel follow established ergonomics policies and procedures.

Requirements

High school diploma or GED.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge in clerical functions and computer literacy.
Must be able to type a minimum of 40 words per minute.
Must be able to use a 10-key calculator.
Must have knowledge of office machines and equipment.
Occasionally lift and/or move up to 25 pounds.
Prolonged use of a desk top or laptop computer.
Regularly required to sit, stand; walk and talk, read or hear.
Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator.

Nice To Haves

Proficiency in Excel is preferred.

Responsibilities

Receive and follow schedule/instructions from your supervisor and as outlined in our established policies and procedures.
Assist in organizing, planning and directing the administrative activities in accordance with established policies and procedures.
Maintain minutes of meetings and file as necessary.
Serve as a key representative of the community and make an active contribution towards community relations, public regard and overall awareness of the community.
Support the Administrator, DON & Business Office Manager in administration tasks.
Perform clerical and accounting functions such as cash receipts and ancillary data.
May assist with HR.
Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility.
Assist in recording all incidents/accidents and file in accordance with established policies and procedures.
Assist in administrative studies and projects as assigned or that may become necessary.
Ensure that administrative personnel follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses.
Ensure that an adequate supply of office supplies and equipment are on hand to meet the day-to-day operational needs of the facility.
Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
Maintain the front desk by answering phones and providing customer service to visitors within the community.
Be available for tours if needed.
Assist in the evacuation of residents during emergency situations.