Receptionist and Hospitality Specialist

Varnum LLP•Grand Rapids, MI

32d•Onsite

About The Position

Varnum's main office in Grand Rapids is looking for a full-time Receptionist & Hospitality Specialist. This position supports over 350 attorneys and staff members. It involves frequent and direct contact with clients, scheduling and setting up conference rooms for meetings and events, ordering meals, and ensuring the pantry and other shared office areas are stocked, clean, and organized. This position is cross-trained in several areas in order to provide customer service to both internal and external clients.

Requirements

High School Diploma or equivalent.
1+ years as a receptionist in a professional office environment or equivalent relevant experience.
Demonstrated communication and interpersonal skills and excellent attendance record.
Polished professional
Excellent customer service skills
Effective interpersonal skills
Effective communication skills, both written and verbal
Strong listening skills
Responsible
Reliable
Dependable
Punctual
Flexible
Takes initiative
Ability to meet priorities, deadlines and unforeseen needs
Can multi-task with ease
Attention to detail and processes/procedures
Works well both independently and as part of a team
Proficiency in computer applications, such as MS Office Suite

Nice To Haves

A hospitality and event background is a plus but not required.

Responsibilities

Keeping the reception area, kitchen, supply storage, and other shared office areas stocked, cleaned, and organized.
Set up conference rooms for meetings and events.
Order meals for meetings and other office events.
Ability to work with vendors and outside service providers.
Cleaning and upkeep of coffee machines on all floors.
May be asked to provide assistance to Human Resources or Marketing in planning on-site events.
Greet clients and guests in person or on a multi-line switchboard.
Responsible for ensuring a positive experience.
Use customer service principles, techniques, and skills to communicate with clients and guests.
Schedule meetings and events using scheduling software.
Make travel/hotel arrangements for Firm members.
Follow security and safety procedures.
Maintain confidentiality in all Firm and client matters.