Medical Receptionist | Administrative Coordinator
About The Position
Alpha Home Health & Hospice is seeking a highly organized, customer-focused Receptionist / Administrative Coordinator to support our growing home health and hospice team. This is much more than a front desk position. We are looking for someone who thrives in a fast-paced environment, enjoys helping patients and families, and can confidently balance multiple responsibilities while delivering exceptional customer service. If you are detail-oriented, professional on the phone, and enjoy being the person who keeps everything running smoothly behind the scenes, we'd love to hear from you.
Requirements
- High school diploma or equivalent required
- Minimum of two years of administrative, customer service, healthcare, or office support experience preferred
- Ability to maintain confidentiality and handle sensitive information appropriately
- Strong written and verbal communication skills
- Ability to perform the essential functions of the position with or without reasonable accommodation
Nice To Haves
- Outstanding phone presence and communication skills
- Strong customer service mindset with the ability to build rapport quickly
- Exceptional attention to detail and follow-through
- Ability to prioritize multiple tasks and deadlines simultaneously
- Professional, dependable, and highly organized
- Comfortable working independently while supporting a collaborative team environment
- Strong computer skills including Microsoft Office and electronic systems
- Ability to type at least 50 WPM
- Medical terminology knowledge preferred
- Home health, hospice, healthcare, medical office, intake, scheduling, or administrative experience strongly preferred
Responsibilities
- Serve as the first point of contact for patients, families, referral sources, physicians, and community partners
- Answer and route incoming calls with professionalism, warmth, and urgency
- Assist with intake coordination and referral processing
- Support medical records management and document tracking
- Maintain patient and administrative files in compliance with agency and regulatory requirements
- Process physician orders and ensure timely follow-up on signed documentation
- Assist with scheduling, correspondence, data entry, and general office operations
- Coordinate office supplies and administrative support functions
- Support leadership and clinical teams with a variety of projects and administrative tasks
- Help create a welcoming and positive experience for patients, families, visitors, and staff
Benefits
- Medical, dental, vision insurance
- 401K matching
- Tuition reimbursement
- Vacation, holiday, and sick time
- Other voluntary insurance plans, including pet insurance
- Opportunity for career growth and advancement
- Meaningful work supporting patients and families
- Collaborative and supportive team environment
- Stable and growing healthcare organization
- Ability to make a direct impact in your local community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
