Remote Receptionist & Administrative Coordinator
About The Position
Pitcoff Law Group, a growing commercial litigation and business law firm based in New York City, is seeking a Remote Receptionist / Administrative Assistant to manage inbound communication, support client coordination, and ensure nothing falls through the cracks. This is a fully remote role operating on Eastern Time hours. You will play a critical role in how prospective and existing clients experience the firm from the very first interaction. This is not a passive, call-answering role. It requires ownership, responsiveness, and the ability to manage multiple priorities in a fast-paced, professional-services environment.
Requirements
- 3+ years of experience in a receptionist, administrative, or client-facing support role, in a professional services environment
- Highly organized with strong attention to detail
- Strong verbal and written communication skills with a polished, professional tone
- Able to manage multiple priorities and stay calm under pressure
- Comfortable using and navigating systems such as CRM platforms, phone systems, and scheduling tools
- Reliable, responsive, and self-directed in a remote environment
- Nimble and adaptive to change
- Available to work standard business hours in Eastern Time
Nice To Haves
- Legal industry experience
Responsibilities
- Own all inbound communication, ensuring every call, email, and inquiry is handled promptly, professionally, and routed effectively
- Capture key information and ensure prospective clients are directed to the appropriate next step without delay
- Maintain accurate, real-time records of all interactions, ensuring visibility and follow-through across the team
- Coordinate scheduling for consultations and internal meetings, ensuring a smooth and organized process
- Manage voicemails, missed calls, and follow-ups with a same-day response standard
- Support administrative workflows including data entry, document handling, and internal coordination
- Monitor for urgency and escalate time-sensitive matters appropriately
- Identify gaps or inefficiencies and contribute to improving processes over time
Benefits
- Health insurance with up to 100% employer contribution
- Dental, vision, disability, and life insurance
- 401(k) with employer contribution
- Paid time off, including vacation, holidays, and personal days
- Fully remote work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
