Receptionist / Administrative Clerk - Union

Service Corporation International • Burnaby, BC

11d • CA$28 • Onsite

About The Position

The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday schedule, including required holidays. This role is responsible for providing administrative and clerical duties at the location. Key duties include greeting the general public, answering phones courteously and politely with a goal to meet or exceed customer expectations.

Requirements

• High school diploma or equivalent
• One year experience in an office or clerical role
• Working knowledge of office equipment including copiers, printers, fax machines, telephone console
• Good verbal and written communication skills
• Ability to apply common sense understanding to carry out written or oral instructions
• High level of compassion and integrity
• Problem solving skills
• Ability to multi-task and set priorities
• Detail oriented
• Professional and team player

Responsibilities

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
• Participation in Interment Verification Process
• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
• Creates a sense of concern and empathy with client family members
• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED