Reception Team Lead

Mercyhealth Wisconsin and Illinois•Woodstock, IL

11d•$39,569 - $59,354•Onsite

About The Position

Mercyhealth is seeking a Reception Team Lead to oversee the Reception Department. This role involves monitoring work quality, interviewing, training, supervising, and evaluating employees. The Team Lead will also be responsible for maintaining departmental equipment and supplies, revising and implementing policies and procedures, managing departmental expenses, and learning receptionist duties to perform them when needed. The position includes participation in a management call schedule and requires knowledge of various software systems including internet, payroll, spreadsheet, billing, patient appointment, Word, Excel, and PowerPoint.

Requirements

One year certificate from college or technical school; or a minimum of three years related experience and/or training; or equivalent combination of education and experience required.
Knowledge of internet software, payroll systems, spreadsheet software, billing and patient appointment software and word processing software to include Word, Excel and Power Point.

Nice To Haves

Bachelor of Science degree in a related field is preferred.
Three to five years of Supervisory experience preferred.

Responsibilities

Monitors quantity and quality of work performed.
Interviews, trains, supervises and evaluates employees.
Maintains equipment and supplies for departments.
Revises, develops, and implements policies, procedures and performance standards.
Manages departmentalized expenses involving staff and materials.
Learns the receptionist's job duties and performs them when the need arises.
Participates in a management call schedule.