Reception Specialist Float
About The Position
This position will require travel between all TSAOG locations. The Reception Specialist Float greets customers in a polite, prompt, and helpful manner, provides any necessary instruction/directions, and informs the appropriate department/person of the customer's arrival. They update patient information, administer tablets for completion of personal health information, and collect co-payments, deductibles, and outstanding balances. This role also involves explaining benefits and financial agreements, answering phones, scheduling follow-up appointments, entering charges into the computer system, and balancing daily collections.
Requirements
- Must have a High School Diploma or equivalent.
- Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
- Must have exceptional customer service skills.
- Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
- Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.
Nice To Haves
- Familiarity with insurance benefits is a plus.
Responsibilities
- Greets customers in a polite, prompt, and helpful manner.
- Provides any necessary instruction/directions.
- Informs appropriate department/person of customer’s arrival.
- Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
- Administers tablets for completion of personal health information including privacy policies and financial policies.
- Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
- Give detailed explanation of benefits and financial agreements.
- Answers phones in a pleasant manner and deals with customer needs expeditiously.
- Schedules follow-up appointments, as required by physician teams.
- Enters charges into computer system.
- Prints charge tickets and necessary paperwork for “next day clinic”.
- Balance daily collections with time of service payment, summary report, and prepares deposit slip.
- Carries out appropriate actions related to hold and practice buckets.
- Accepts deliveries, logs and distributes to appropriate parties.
- Requires regular and consistent attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
