Reception Manager / Maitre D- Cecconi's Dumbo

Soho House & Co.•New York, NY

4d•$85,000 - $95,000•Onsite

About The Position

At Soho House, a Reception Manager is an influential leader who finds passion in customer service and hospitality. This role showcases leadership skills to guide the Reception team and provide members, guests, and staff with outstanding customer service. The Reception Manager oversees the overall management of Club Reception, labor, as well as supervising the floor, employees, and employee-guest relations. A successful Reception Manager thrives in fast-paced environments and addressing sensitive member inquiries. This is a proven leader with excellent people skills and the ability to remain cool under pressure while still delivering outstanding service that lives up to the Soho House ethos!

Requirements

Minimum of 6+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Nice To Haves

Must have OpenTable, Salesforce and Opera experience is not a must but would be nice

Responsibilities

Influential Leader, trainer and approachable mentor for process and ensure communication strategies / messaging are followed and consistency is maintained
Provide constructive feedback, coaching and training to managerial and non-managerial staff on guest relations and take an active role with the Management Team for the assessment, delivery and follow-up on training needs for staff.
Hire, train, develop, counsel, evaluate, and discipline staff, including performance reviews as well as supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards for Soho House & Co
Implement and carry out effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
Organize, schedule and conduct staff meetings and agendas monthly
Responsible for staff schedule, payroll and understanding of upcoming business volumes to ensure proper coverage is maintained at the Reception Desk to support operating needs
Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed
Work with Reception Manager to establish and maintain department operating procedures
Manage day-to-day Club Reception operation and respond in courteous, professional, and rapid manner in order to resolve all difficulties
Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety