Reception Clerk

Procrea Cliniques•Winnipeg, MB

25d•CA$19 - CA$23•Onsite

About The Position

Heartland Fertility Clinic is seeking a confident, professional, positive and experienced individual to join our team as a full time Front Desk Receptionist. The successful candidate will be the first point of contact for all patients arriving at the clinic, including telephone and email correspondence. At Heartland Fertility Clinic, we strive to provide support, knowledge, choices and treatment for our fertility patients, ultimately helping them achieve their goal of becoming parents. We are a busy fertility clinic, the only one in all of Manitoba. We have been helping individuals achieve their dreams of family for more than 20 years. This is your opportunity to be part of this miraculous journey.

Requirements

Minimum 2 years experience in a medical clinic or hospital environment required.
Knowledge of Women’s Health medical terminology.
Experience with Accuro is required.
Must be able to work effectively and productively both independently and as part of the Heartland team
Ability to multi-task as needed

Nice To Haves

Medical Office Assistant or Unit Clerk Certification would be an asset. Previous work experience relevant to the field will be considered if no certification.
Experience using EChart and EHub would be an asset.
Excellent and efficient computer, communication and organization skills.

Responsibilities

Responsible for answering the multi-line phone system , ensuring calls are transferred promptly to the appropriate department
Ensuring voicemails are checked and responded to multiple times per day
Inputting patient demographics into the EMR, ensuring accuracy and attention to detail, booking appointments.
Accepting patient payments for treatment and procedures and ensuring proper patient information and payment amount is communicated to the Billing Team.
Checking patients in upon arrival to the clinic.
Rooming patients for physicians, turning over rooms, cleaning beds and equipment in-between each patient visit.
Responsible for all incoming and outgoing mail, including FedEx items for the team.
Filing incoming documents, including but not limited to faxes, scans and incoming referral requests.
Adding new patient referral requests to the physician waitlists.
Completing tasks as assigned
Reviewing incoming emails, directing to appropriate department when necessary, and returning correspondence when appropriate.
Providing exceptional customer service and patient care regardless of age, culture, gender or sexual preference
Other duties as assigned .