Reception - Bilingual

Randolph County•Asheboro, NC

1d•Onsite

About The Position

This position independently performs a variety of tasks in public contact, records, reports, and file maintenance within specific procedural and operational guidelines. Employees in this role will focus more on duties that require more independence and program/process knowledge, such as background checks and file room duties. The role requires regular attendance and punctuality, and the employee must be available during established hours to ensure critical communications and face-to-face contacts are effectively and timely handled and to ensure communications are routed to the proper operational intake or caseworker. This position will perform other related work as required.

Requirements

Graduation from high school
Demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience
Bilingual (implied by title)

Responsibilities

Build case within Compass environment and assign new or locate existing SIS #s for each client in the referral.
Research victim and perpetrator history in Central Registry for each child and adult/caretaker in report.
Locate and report criminal history for all children over the age of 16 and adults in the referral.
Determine all information pertinent to the cases we receive in order to enable the social worker to do their job more effectively.
Make sure the information is correct for the household members.
Verify and update client’s data in existing records in iiReception and eCMS.
Create new records, as necessary, including new file set ups for Protective Services, Foster Care and Adoptions clients.
Remove children from previous households’ files and create new files for the new families.
Cross reference thru various systems such as Laserfiche, NC Fast and eCMS to avoid duplicate records being created.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements based on state and federal retention policy.
Complete FRR/BEER reports and deliver to the correct personnel following state and federal regulations.
Work with all types of media to manage, process, report, communicate, and record all types of information including various computer applications and manual filing systems.
Welcome on-site visitors, determine nature of business, answer questions about the agency, provide general program information, determine the proper routing for the client, place client in the appropriate work queue, and announce visitors to appropriate personnel as described by current policy.
Answer incoming telephone calls, determine purpose of calls, answer questions of a general nature about the agency, and forward calls to appropriate personnel.
Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
Receive incoming correspondence or communications of various natures including in-person (face-to-face), mail, financial instruments such as checks or cash, phone calls, and electronic media of all types.
Produce digital copies of documents, correspondence, and/or communications for processing and retention purposes.
Process documents, correspondence, and/or communications in accordance with established policies and procedures for the area of assignment.
Coordinate information within and between units and divisions.
Complete forms, reports, correspondence as required by established processes.
Maintain and compile data and prepare statistical reports related to functions performed.
Process outgoing US mail including sealing, weighing, posting, and sorting of all incoming and outgoing mail.
Distribute all mail and inter-office mail and materials and ensure that it is delivered to the correct personnel within timely fashion according to established procedures.
Ensure appropriate material or data is delivered to the correct employee in a timely fashion according to established procedures.
Maintain records of all Medicaid and Food and nutrition cards that are undeliverable or mailed to our DSS facility.
Support day to day requirements of the Laserfiche documentation system.
Manage all records in an organized manner to ensure records are easily identifiable and accessible.
Scan and verify that scanned records are accurate and legible compared to the original.
Complete background checks on Protective Services and Foster Care clients using host on demand software.
Process searches within guidelines to provide minimum turnaround and high-quality results on background requests.
Perform record searches and retrieval of information from various access systems including but not limited to NC Fast, eCMS and Laserfiche.
Review and analyze data, identify key information, and enter it into a common format using Adobe Acrobat.