Reception Associate- OpenRoad Audi Boundary

OpenRoad Auto GroupBurnaby, BC
Onsite

About The Position

OpenRoad Audi Boundary is seeking a full-time Reception Associate to join their Sales Department. This role is crucial in providing a positive customer experience from the moment a visitor arrives. The company, OpenRoad, is a large and rapidly growing automotive retail group with a strong focus on customer experience, continuous improvement, and a forward-thinking culture. They are recognized as one of Canada's Best Employers and Best Managed Companies, offering opportunities for career acceleration and growth within a collaborative and progressive work environment.

Requirements

  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Ability to work and function with all work teams and all department levels.
  • Organized and detail oriented.
  • Demonstrated computer skills – MS Word and Excel.
  • Must be able to work in an active, social atmosphere without being distracted.

Responsibilities

  • Greet prospective customers and determine the nature of their visit.
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
  • Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
  • Perform clerical duties and accounting duties as assigned by Management.
  • Manage the customer traffic control system.
  • Receive and process payments.
  • Assist with other administrative duties involving new & pre-owned inventory.
  • Process sales documentation, and works effectively with sales team to ensure timely completion of all tasks.
  • Remit mail received at the reception desk promptly.
  • Complete warranty books for all sold vehicles.
  • Keep customer lounge area presentable and tidy, including stocking coffee area.
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • Perform other duties as assigned by management.

Benefits

  • Discounted Vehicle Purchasing Program
  • Boot Allowance
  • Tool Subsidy
  • Computer Rebate Program
  • Employee Referral Program
  • Employer RRSP Matching
  • Internal and external, training & development opportunities for skill-development and growth
  • Comprehensive extended health and dental plan, tailored around Associate wellness
  • Recognition and Engagement Events!
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