Reception and Patient Care Coordinator Derm and MedSpa Clinic

GraceMed•Oakville, ON

84d•Onsite

About The Position

GraceMed Olde Oakville is looking for a Part-time Patient Coordinator to join our team! GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

Requirements

At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
Dedication to patient care and service.
Strong interest in the integrative medical field.
Specialized healthcare experience, preferably in dermatology or a related area.
OHIP billing skills.
Exceptional customer service skills.
Open and honest communication and strong relationship- building skills.
Dedication to maintaining confidentiality of all patient records.

Nice To Haves

Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
Experience with point-of-sale transactions is an asset.
Experience with provincial and insurance billings would be viewed favorably.
Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.

Responsibilities

Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.
Answering calls and responding to messages, providing information relevant to the inquiry.
Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.
Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
Processing patients’ payments and scheduling re-occurring and follow up appointments.
Conducting confirmation of appointment and retention phone calls.
Checking and responding to clinic emails and voice messages.
Address patients' questions and concerns about treatments and products.
Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
Providing feedback and suggestions to Clinic Manager to improve Patient Experience.
Supporting with inventory management and supply ordering.
Other responsibilities, as required.