Intern Reception and Administration

IATA • Montreal, QC

2d • Onsite

About The Position

This internship role focuses on supporting reception, conference center, and administrative operations within the Montreal office. The intern will assist with conference room reservations, handle telephone inquiries, support catering arrangements, and contribute to various administrative and operational activities. Candidates must have graduated within the last 12 months, be available to start promptly, and commit to full-time work (40 hours per week) for a minimum of six months. The role requires on-site presence from Monday to Friday.

Requirements

• Excellent verbal and written communication skills in both English and French.
• Recent university graduate (within the last 12 months).
• Organized, detail-oriented, and able to manage multiple tasks in a dynamic environment.
• Ability to work effectively as part of a team and collaborate well with others.
• Demonstrates professionalism, initiative, and sound judgment.
• Proficiency with Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and Outlook.

Nice To Haves

• Experience with data analysis and reporting tools, such as Power BI.
• Exposure to automation solutions (e.g., RPA).

Responsibilities

• Provide customer service to employees, visitors, and clients in a reception environment.
• Respond to telephone inquiries and direct calls appropriately.
• Assist with conference room reservations and catering requests using the Event Management System (EMS).
• Support conference centre operations, including meeting room logistics and audiovisual requirements.
• Assist with the preparation, setup, and servicing of catering requests in conference rooms and employee spaces.
• Compile operational data and statistics for reporting purposes.
• Provide administrative support for office services, events, and workplace projects, as required.
• Contribute to the day-to-day activities of the Administration team.

Benefits

• Continuous learning support with over 30,000 courses available.
• Equal pay and family-friendly policies (certified by the Equal Salary Foundation).
• Paid time off for community involvement/volunteering.
• Flexible work options, including remote and hybrid work.
• Generous 'work from abroad' policy.
• Birthday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern