Reception / Administrative Assistant - Mental Health Clinic

Penn Psychiatric Center•Phoenixville, PA

4d•Onsite

About The Position

Our established mental health clinic is looking for a professional and compassionate Administrative Assistant to join our team. This is an excellent opportunity for someone who wants to work in a meaningful healthcare environment where excellent customer service, organization, and compassion make a real difference. This is a full time position with a consistent Monday through Thursday schedule 9:30 AM–8:00 PM (40 hours/week) - No Fridays, Weekends or Holidays!

Requirements

Excellent verbal and written communication skills
Strong organizational and time-management abilities
Professional, dependable, punctual and takes pride in their work
Comfortable working with computers, email, scheduling software, and Microsoft Office/Google Workspace
Ability to multitask and remain calm in a busy environment
Strong attention to detail
Compassionate and nonjudgmental approach when interacting with clients
Must be able to maintain strict confidentiality and professionalism

Nice To Haves

Previous administrative, receptionist, medical office, or customer-service experience
Previous use of Electronic Medical Records (eClinicalWorks)
Healthcare, medical-office, or mental-health experience

Responsibilities

Greet clients warmly and professionally
Answer phones and respond to client inquiries
Schedule, confirm, and manage appointments
Maintain accurate client information and office records
Assist with forms, paperwork, scanning, filing, and other administrative tasks
Communicate with clients, clinicians, and staff in a professional and respectful manner
Manage multiple tasks while maintaining attention to detail
Help maintain a clean, organized, and welcoming front-office environment
Handle sensitive and confidential information appropriately
Support the clinical team with day-to-day administrative needs
Provide exceptional customer service to clients and families