Receiving Assistant

Natural Grocers • Tyler, TX

21h • Onsite

About The Position

The Receiving Assistant is responsible for assisting the Receiving Manager in the successful operation of the receiving department. This role involves providing world-class customer service, exemplifying integrity, responsibility, and excellence, and adhering to all policies. The assistant helps in accurately receiving all incoming products, scanning products, staging products for the sales floor, processing various paperwork, and researching discrepancies. They also communicate delivery issues, follow up on special orders, operate a forklift and pallet jack, and maintain a clean back room. Additionally, this position supports store opening and closing activities, handles register functions, ensures safety and security, assists in training, and provides backup on the sales floor when receiving duties are complete. The role also involves answering customer questions, increasing product knowledge, and using various software programs. The schedule is based on store needs, including evenings, weekends, and holidays, requiring 40 hours per week. This position has limited Manager on Duty responsibilities but is not the overall store Manager on Duty.

Requirements

• High School diploma, GED or equivalent preferred.
• 1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus.
• 1 year of experience supervising others preferred.
• Ability to obtain forklift certification.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Possess a sense of urgency in the completion of tasks.
• Possess excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.

Nice To Haves

• Natural foods background is a plus.
• 1 year of experience supervising others preferred.

Responsibilities

• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking.
• Scanning all incoming and outgoing product.
• Staging products for efficient delivery to the sales floor.
• Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately.
• Researching and processing all discrepancies.
• Communicating with department managers regarding delivery issues and vendor out-of-stocks.
• Following up on special orders.
• Operating a forklift and pallet jack as required.
• Maintaining a clean and organized back room.
• Working with the department managers to address performance issues within the department.
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Assisting in training and monitoring of department personnel including assigning and following up on tasks.
• Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays.
• Attending mandatory store meetings.
• Employees are required to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• Npower Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance (for Full-Time Crew Members)
• Paid Parental Leave (for Full-Time Crew Members)
• Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
• Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
• Company Paid Life Insurance (for Full-Time Crew Members)
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED