Receiving Assistant

Natural Grocers•Kalispell, MT

6d•Onsite

About The Position

The Receiving Assistant is responsible for assisting the Receiving Manager in the successful operation of the receiving department. This role involves providing world-class customer service, maintaining integrity, responsibility, and excellence, and adhering to all policies. The assistant will help accurately receive all incoming products, including checking dates, accuracy, and damage. They will scan all incoming and outgoing product, stage products for efficient delivery to the sales floor, and process various paperwork such as POs, RPOs, mispicks, and invoices accurately and timely. The position also requires researching and processing discrepancies, communicating delivery issues and vendor out-of-stocks with department managers, and following up on special orders. Operating a forklift and pallet jack may be required. A clean and organized back room is essential, and the assistant will work with department managers to address performance issues. Supporting store opening and closing activities, including Daily Sales Report (DSR) and cash handling, is also part of the role. Handling register functions, including backup cashiering, managing customer returns, addressing complaints, and covering register shifts, is expected. Maintaining the safety and security of customers and employees is paramount. The role includes assisting in training and monitoring department personnel, assigning and following up on tasks, and taking initiative to provide additional help and backup in the store, including on the sales floor when receiving duties are complete. Answering customer questions according to company standards, including using Structure/Function statements and/or statements of nutritional support, and continually increasing product knowledge are key. Proficiency in SAP, inventory management software, email, and other IS programs is necessary. The schedule is based on store needs and includes evenings, weekends, and holidays. This position requires working five days, 40 hours per week, and attending mandatory store meetings. While there is limited Manager on Duty responsibility, this role is never intended to be the overall Manager on Duty for the store. All employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Requirements

High School diploma, GED or equivalent preferred.
1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus.
1 year of experience supervising others preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
Ability to manage changing priorities and to stay focused with the task at hand.
Possess a sense of urgency in the completion of tasks.
Possess excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel and Outlook.

Nice To Haves

Natural foods background is a plus.
1 year of experience supervising others preferred.

Responsibilities

Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking.
Scanning all incoming and outgoing product.
Staging products for efficient delivery to the sales floor.
Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately.
Researching and processing all discrepancies.
Communicating with department managers regarding delivery issues and vendor out-of-stocks.
Following up on special orders.
Operating a forklift and pallet jack as required.
Maintaining a clean and organized back room.
Working with the department managers to address performance issues within the department.
Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
Maintaining the safety and security of customers and employees.
Assisting in training and monitoring of department personnel including assigning and following up on tasks.
Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete.
Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
Continually increasing product knowledge.
Using SAP and inventory management software, emailing and utilizing other IS programs as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match